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Terms of service

Terms of Service

Welcome to TULULU! ♡

We are delighted to have you here. At TULULU, we bring together adorable baby outfits, beautiful accessories and thoughtful gifts to make life's little moments extra special.

By accessing or shopping on https://tululu.in, you agree to the following Terms of Service. Please read them carefully before using our website or placing an order.

1. General Information

This website is owned and operated by TULULU.

Throughout the website, the terms "we", "us" and "our" refer to TULULU. The terms "you" and "your" refer to customers, visitors and users of our website.

By visiting our website, browsing our products or making a purchase, you agree to comply with these Terms of Service and applicable laws.

2. Products & Descriptions

At TULULU, we make every effort to display our products as accurately as possible.

  • Product photographs, descriptions and colours are provided to help customers understand the products.

  • Actual colours may vary slightly due to screen settings, lighting and photography.

  • Minor variations in appearance, texture or finishing may occur between product batches.

  • Product availability is subject to stock availability.

We reserve the right to update product descriptions, images and availability when necessary.

3. Pricing & Payments

  • All product prices are displayed in Indian Rupees (INR), unless otherwise specified.

  • Prices are subject to change without prior notice.

  • Applicable taxes and shipping charges will be displayed during checkout.

  • Orders are confirmed only after successful payment or confirmation of the selected payment method.

  • We accept payments through the payment options made available at checkout.

In the event of an obvious pricing or listing error, we reserve the right to contact the customer to resolve the issue or cancel the affected order, subject to applicable law.

4. Orders & Order Confirmation

Once you place an order, you will receive an order confirmation through the contact details provided during checkout.

Please ensure that your name, mobile number, email address and shipping address are accurate.

TULULU reserves the right to review or cancel an order in circumstances such as:

  • Product unavailability.

  • Payment failure or verification issues.

  • Incorrect pricing or listing information.

  • Suspected fraudulent or unauthorised transactions.

If a prepaid order is cancelled by us, any eligible refund will be processed in accordance with our Refund Policy and applicable law.

5. Shipping & Delivery

We aim to process and dispatch orders within the estimated timelines mentioned in our Shipping & Delivery Policy.

Delivery timelines are estimates and may vary depending on:

  • Delivery location.

  • Courier partner availability.

  • Weather conditions.

  • Public holidays and unforeseen circumstances.

Once an order has been dispatched, tracking details will be shared wherever available.

For more information, please refer to our Shipping & Delivery Policy.

6. Returns, Refunds & Exchanges

Customer satisfaction is important to us.

All return, refund and exchange requests are handled according to our Return & Refund Policy.

Customers are requested to review the policy before placing an order.

Nothing in these Terms limits any consumer rights or remedies available under applicable Indian law.

7. Customer Responsibilities

By using our website, you agree to:

  • Provide accurate and complete information while placing orders.

  • Use the website only for lawful purposes.

  • Avoid fraudulent transactions or misleading activities.

  • Not attempt to interfere with the website's security or functionality.

  • Respect the intellectual property rights of TULULU.

We reserve the right to restrict access where there is a legitimate reason to do so, subject to applicable law.

8. Intellectual Property

All content available on TULULU, including:

  • Brand name and logo.

  • Product photographs and images.

  • Website design and graphics.

  • Product descriptions and written content.

  • Marketing materials and other creative elements.

is owned by TULULU or used with appropriate permission.

No content may be copied, reproduced, distributed or commercially used without prior written permission.

9. Third-Party Services & Links

Our website may contain links to third-party websites or use external services such as payment gateways, shipping providers and other service platforms.

These services may operate under their own terms and privacy policies.

TULULU is not responsible for the independent policies or practices of third-party websites, subject to applicable law.

10. Privacy & Personal Information

We respect your privacy and take reasonable steps to protect your personal information.

Information collected during browsing and purchasing is handled in accordance with our Privacy Policy.

Please review our Privacy Policy to understand how your information is collected, used and protected.

11. Limitation of Liability

To the extent permitted by applicable law, TULULU shall not be liable for indirect or consequential losses arising from circumstances beyond our reasonable control, including temporary website interruptions or third-party service disruptions.

Nothing in this section excludes or limits liability that cannot legally be excluded or limited under applicable law, including statutory consumer rights.

12. Changes to Terms of Service

TULULU reserves the right to update or modify these Terms of Service when necessary.

Updated terms will be published on this page, and the revised version will apply from its effective date, subject to applicable law.

Customers are encouraged to review this page periodically.

13. Governing Law & Jurisdiction

These Terms of Service shall be governed by the laws of India.

Any disputes arising in connection with the use of this website or purchases made through TULULU shall be subject to the jurisdiction of the competent courts in [City, State, India], without affecting any consumer rights or statutory remedies available under applicable law.

14. Contact Information

For questions, concerns or assistance regarding these Terms of Service, please contact us:

Brand: TULULU

Website: https://tululu.in

Email: tululu.tulle@gmail.com

Business Address: Coimbatore

Thank You for Choosing TULULU! ♡

We are grateful to be a little part of your celebrations, your special gifts and your beautiful everyday moments.

TULULU – Little Details. Beautiful Moments.