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Refund policy

Return & Refund Policy

At TULULU, your happiness means everything to us! ♡ We carefully select and prepare every little product with love, and we want you to have a delightful shopping experience.

If something isn't quite right with your order, we're here to help.

1. Return Eligibility

  • Return requests must be submitted within 7 days of receiving your order.

  • Products must be unused, unworn, unwashed and in their original condition.

  • Original packaging, tags and accessories must be included.

  • Products showing signs of use, damage caused after delivery or alterations may not be eligible for return.

2. Non-Returnable Products

For hygiene and safety reasons, the following products are not eligible for return or exchange unless received damaged, defective or incorrect:

  • Hair bows, bow clips and other hair accessories.

  • Personalised or customised products.

  • Products marked as non-returnable.

  • Items purchased during final-sale promotions.

3. Damaged, Defective or Incorrect Orders

We always take care to ensure your order reaches you in perfect condition.

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

To help us resolve the issue, please share:

  • Your order number.

  • Clear photographs or an unboxing video of the product.

  • A brief description of the issue.

Our team will review your request and assist you with a suitable resolution, including a replacement or refund where applicable.

4. Refund Process

Once your return request is approved and the returned product passes inspection:

  • Eligible refunds will be initiated to the original payment method.

  • Refunds will generally be processed within 5–10 business days after approval.

  • Actual credit time may vary depending on your bank or payment provider.

  • Shipping charges, if applicable, may be non-refundable unless the return is due to an error on our part or as required by applicable law.

5. Exchange Policy

Exchanges are subject to product availability.

If you wish to exchange an eligible product, please contact our customer support team with your order details. Our team will guide you through the exchange process.

6. Return Shipping

For approved returns due to damaged, defective or incorrectly delivered products, TULULU will guide you through the return shipping process.

For other eligible returns, return shipping charges may be the customer's responsibility.

7. How to Request a Return or Refund

To initiate a return or refund request, please contact us with your order details.

Email: [Your Customer Support Email]

Website: https://tululu.in

Please include your order number and relevant product photographs so we can assist you quickly.

8. Policy Updates

TULULU reserves the right to update this policy when necessary. Any changes will be published on this page.

A Little Note from TULULU ♡

Your trust and happiness mean a lot to us. We truly appreciate every order and every customer who becomes part of our little world.

Thank you for choosing TULULU!

Little Details. Beautiful Moments.