Shipping & Delivery Policy

A Little Love, Delivered to Your Doorstep! ♡

At TULULU, every order is prepared with love and care. We want your shopping experience to be as delightful as the little treasures you receive.

Please read our Shipping & Delivery Policy to understand how we process, pack and deliver your orders.

1. Order Processing Time

• Orders are generally processed within 1–3 business days after successful payment confirmation.

• Orders placed on Sundays and public holidays will be processed on the next working day.

• During festive seasons, sales and promotional periods, processing may take a little longer.

• Once your order is packed and dispatched, you will receive a shipping confirmation.

2. Shipping & Delivery Timeline

We currently aim to deliver orders across India.

Estimated delivery timelines:

• Tamil Nadu: 2–5 business days.

• Other parts of India: 4–8 business days.

• Remote locations: Additional delivery time may apply.

Please note that delivery timelines are estimates and may vary depending on your location, courier availability and other unforeseen circumstances.

3. Shipping Charges

• Applicable shipping charges will be displayed at checkout before payment.

• Any free-shipping offers will be communicated through our website or promotional campaigns.

• Additional charges, if applicable, will be displayed before you complete your purchase.

4. Order Tracking

Once your order is dispatched, tracking details will be shared through your registered email address or mobile number, wherever available.

You can use the tracking information to follow your shipment until it reaches your doorstep.

5. Delivery Attempts

Our courier partners will make delivery attempts at the address provided during checkout.

Please ensure that:

• Your delivery address is complete and accurate.

• Your registered mobile number is active.

• Someone is available to receive the package.

If delivery is unsuccessful due to an incorrect address, unavailable recipient or other customer-related reasons, additional shipping charges may apply for re-delivery, where applicable.

6. Delayed or Lost Shipments

Although we work with reliable delivery partners, unexpected delays may occasionally occur due to weather conditions, public holidays, courier disruptions or other circumstances beyond our control.

If your order appears delayed or tracking information has not been updated, please contact our customer support team. We will coordinate with the courier partner and assist you.

7. Incorrect or Damaged Products

We take extra care while packing every order.

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

Kindly share:

• Your order number.

• Clear photographs of the product and packaging.

• An unboxing video, if available.

Our team will review the issue and assist you with an appropriate resolution in accordance with our Return & Refund Policy.

8. Incorrect Shipping Address

Please double-check your shipping details before completing your purchase.

If you notice an incorrect address after placing an order, contact us immediately. We will try to update it if the order has not yet been dispatched.

Address changes may not be possible once the shipment has been handed over to the courier partner.

9. Contact Us

For shipping, tracking or delivery-related questions, please reach out to us.

Brand: TULULU

Website: https://tululu.in

Email: [Your Customer Support Email]

We will be happy to assist you!

A Little Note from TULULU ♡

Every little order carries a little happiness. We carefully prepare your purchases so that your favourite finds reach you with love.

Thank you for choosing TULULU and being part of our journey.

TULULU – Little Details. Beautiful Moments.